Frequently Asked Questions

Does Better Connected replace my current MSU Health Care primary care
provider?
ANSWER
We do not replace your MSU Health Care primary care provider. Instead, we
work with your current provider to help deliver the best possible care to you.

Better Connected becomes an important piece of your own health care. Our
goal is to help each of your providers care for you better than ever before.

We have heard from many primary care providers that Better Connected
becomes an incredibly powerful tool in their toolbox, providing a much more
complete picture of you — the patient — than they’ve ever had before, which,
quite simply, helps them treat you better, leading to better health.

With Better Connected, you keep all your existing MSU Health Care providers
— we supplement them, collaborate with them, and work in harmony to do the
most important thing: keep you healthy.
In what states is Better Connected able to take patients?
ANSWER
Based on Better Connected’s current legal status, our licensed medical
providers can offer services in every state, except for New York and New
Jersey.
Do I need Medicare to sign up for Better Connected?
ANSWER
No. You do not need Medicare to sign up. When you reach out to us
by clicking here, we will run a quick and easy check to determine your
insurance coverage (if any), work with you to determine the best payment
method for you and identify any any financial responsibility you may have. We
believe in price transparency, not price confusion.
Are there hidden fees?
ANSWER
We will always tell you prior to signing up and before your first appointment
whether you qualify for our program at no out-of-pocket cost, or if you have
any financial responsibility.
We can’t guarantee what your insurance will cover or how much they’ll pay,
but what we can guarantee is that we’ll tell you upfront, with 100% clarity.
Do I talk to real people, or is this program run by computers and algorithms?
ANSWER
We believe in relationship-driven health care. That’s a fancy way of saying
that, at the end of the day, human relationships are the most important thing
to us, and we’ll treat you just like you’re a part of our family.

When you sign up for Better Connected, you will be assigned a personal Care
Manager. This person will be a clinician who’s gone through years of clinical
training to provide the best possible care to you. Just as important, many of
our patients have told us that our Care Team members are the friendliest,
most patient, and most compassionate health care professionals they’ve ever
encountered.

Once you’re assigned a personal Care Manager, that becomes your person,
available to help you whenever you need, with concierge-level service. Your personal Care Manager will correspond with you regularly about your health
and is just a call, text, or video appointment away when you need them.

How do I sign up?
ANSWER
You can sign up by clicking here and filling out your contact information. We
will give you a call and can set you up with a telehealth appointment right
away! During this appointment, one of our expert physicians will determine if
the Better Connected program is a good fit for you. We promise to be patient,
to listen, and to always be respectful of your time.
Will this affect my Medicare coverage or cause my insurance premiums to go
up?
ANSWER
Absolutely not. Remote Patient Monitoring is a service that Medicare and
other insurance companies pay for.

And when you think about why, it makes sense: Better Connected’s services
have the potential to keep you healthier so you can stay away from the
hospital and to promote positive health outcomes.

In short, it’s a win for patients, a win for insurance companies, and a win for
the health care system as a whole.
Can I stop being a patient of Care Everyday after signing up, or is there some sort of commitment?
ANSWER
There are no long-term obligations when signing up with Better Connected ,
so you can cancel anytime. Our only aim is to do everything we can to keep
you healthy. If you decide at any time that Better Connected is no longer a
good fit for your health care plan, just let us know, and we’ll part ways as
friends...no ongoing commitment, no financial penalty, and no hard feelings.
We want what’s best for you.
What if I have technical issues with the medical devices Care Everyday provides?
ANSWER
Our job is to make your life as easy as possible. If you have any issues with the devices we provide, we will talk through it with you, try to help, and send new devices to you if that’s what’s needed.

If there's ever anything we can help you with, we have a whole team ready to offer assistance, from our helpful Patient Educators and Patient Care Coordinators to your dedicated Care Manager. Whatever the question is, we're just a phone call, text message, or email away.
Can I choose to have my health reports shared with a family member or MSU
Health Care provider?
ANSWER
Yes. As long as you consent, you can opt to share these records with your other doctors or family members. We never share any of your information unless you provide your explicit consent, and protecting your privacy is a top priority.
Is my information and health data secure?
ANSWER
Your privacy and the security of your information is our top priority. Care Everyday is subject to a variety of laws, rules, and regulations governing how medical practices handle patients’ sensitive personal health information. Care Everyday, and all the technology we use to provide our services to you, is fully HIPAA-compliant, which means that it, and we, comply with the laws governing the privacy of personal health information. We have also implemented strict security protocols to protect your information, and we employ the services of a Chief Information Security Officer whose only job is to ensure information security and privacy.
Does Care Everyday need my credit card or banking information?
ANSWER
Because of our commitment to price transparency, we will always check in advance of your first appointment to see if you will have any out-of-pocket financial responsibility. If we determine that the services will be completely covered by Medicare and/or your insurance and that you will have no additional financial responsibility, we will bill your insurance directly, and we will not ask for any payment information from you. If you do have any financial responsibility for our services, we will make sure to tell you in advance, and you will receive a patient statement from us when such amounts become due, which is payable by credit card, debit card, or check. We will never require that you keep your payment information on file with us.
Do I need to know how to use technology in order to use Better Connected?
ANSWER
Absolutely not. We only use connected health devices that are incredibly easy to use. We do all the heavy-lifting for you, so you can focus on living your life and staying healthy.

We send out devices to you that are pre-provisioned. They do not need to be connected to Bluetooth or WiFi. Instead, the devices all have cellular connections.

You can think of it like this... Imagine each connected health device we provide had a little cell phone built right into it.

And every time you take your numbers, without you doing a thing, those numbers are transmitted directly over the air, securely and privately, to our clinical team.
In short, it couldn’t be easier, and there is no technology expertise required.